Return Policy

With Zazza House, you can be sure of consistent, world-class home products and electronics that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply initiate a return up to 7 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. 

Product Returns:

We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return up to 7 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.

To initiate a return for a refund, please email us at [email protected] along with the order number(s).

Once we’ve received the returned item, we will then process your refund, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

Order Cancellation:

If you change your mind before you have received your order, we can accept cancellations at any time before the order has been dispatched. However, if an order has already been dispatched, please refer to our refund policy. To cancel your order, please email us at [email protected] along with the order number(s). Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

Products Damaged:

Zazza House offers a full refund or a replacement if packages arrived are badly damaged, and a partial refund or a replacement if packages arrived are partially damaged (except thread, slightly wrinkled and small scratches).

If you feel you have received a faulty or defective product, we want to quickly correct the problem. To initiate a return or replacement request, please email us at [email protected]. We may require images and/or video of the defective product as this will assist us in processing your order refund. Our support team will quickly reassess the issue and provide you with a response up to 48 hours.

Received the Wrong Item:

Zazza House has a strict quality control process before products are dispatched. We follow careful order picking procedures to ensure every item in your order is correct.

For incorrect products, we offer a full refund or replacement. For parts missing which doesn’t affect product function, we may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.