Information we collect
We may collect your contact information including names, user names, billing and shipping addresses, email addresses, phone numbers and other digital information. We may collect your payment information including credit/debit card numbers and PayPal accounts when you place orders. We may collect your purchase/return/exchange information and information how you are using our website, details about your visits to the website, your browser types, the amount of time you spend on our website and other data. We may also track the pages you visit, look at what website you came from, or what website you visit when you leave us. We collect this information using the third party tracking tools.
How we collect information
We may collect information from you directly. Examples include: You create a Zazza House account. You visit the site and purchase our products. You upload pictures, comments or reviews on our site. You connect us for customer service via email or other social media platforms. You participate in the questionnaires from Zazza House.
We may collect information from you passively. For example, we may use tracking tools like browser cookies, Google Analytics, tracking pixels/web beacons, and or other technologies to receive and store certain types of information. We may have third party business partners to collect non-personally identifiable information when you visit the site. We may collect your information from other sources. For example, when your friends purchase from Zazza House and send the product to you. If you use one of such features, please be sure you have been authorized by the very close friend or family to share the information, and you submit the email address only.
How we use the information we collect
We use the information for business purposes, including:
- Managing and fulfilling purchases, orders, payments, returns and refunds. Providing satisfying customer services.
- Responding to your comments, reviews and opinions.
- Conducting survey, research and analysis.
- Marketing purposes like sending you coupons, newsletters, emails, promotions, etc.
We don’t trade, sell or rent your personal identifiable information with third parties.
We may share your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety or that of our customers’, or other third parties’. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Google Adwords & Analytics remarketing cookies
We use Google Adwords remarketing services to show advertisements on third party websites (including Google) to previous visitors of Zazza House. This might mean we show advertisements to visitors who, for instance, have not yet successfully completed the order process. The advertisements may be text based, or they may be display ads within the Google Display Network.
Social media cookies
Your information is stored on secure servers in accordance with all applicable laws and regulations. Any payment transactions will be encrypted using appropriate technology.
We recommend customers to carefully check your accounts and report any unexpected activity to us and your bank companies without delay. We don’t recommend you to share your passwords.
You may request access to any information which is stored within our database. You may also request changes to the details which we hold about you if they are incorrect or incomplete.